Shipping and Return Policy

Delivering Crunch, Fresh & Fast.

At Ricytos, we work hard to make sure your favorite gourmet rice puffs reach you quickly, safely, and in perfect condition.

1. Shipping Locations

We currently ship across India, covering all major cities and regions. International shipping is not available at the moment—but we’re working on it!

2. Order Processing

Orders are processed within 1–2 business days of placement.
Orders placed on weekends or public holidays will be processed the next working day.
Once processed, you’ll receive a tracking link via email/SMS.

3. Delivery Timeline

Metro cities: 2–4 business days.
Other locations: 4–7 business days
Delays due to weather or courier issues may occur, but we’ll always keep you updated.

4. Shipping Charges

We offer free shipping on orders above ₹499.
A flat rate of ₹49 is charged for orders below ₹499.

5. Packaging & Safety

All Ricytos packs are sealed and packed with care to retain freshness and avoid damage during transit. We use food-grade, eco-conscious materials where possible.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can also track your order status anytime from the “My Orders” section on our website.

7. Delivery Partners

We partner with leading logistics providers like Delhivery, Bluedart, and India Post to ensure timely and reliable delivery.

8. Missed Deliveries

If you’re unavailable during delivery, our courier partner will attempt re-delivery. After 2–3 failed attempts, the order may be returned to us.

9. Need Help?

For any delivery-related issues or questions, reach out to our team:
Email: support@ricytos.com
Phone/WhatsApp: +91-90818 58185

Cancellation, Return & Refund Policy

At Ricytos, we want you to love every crunchy bite. If something’s not right, we’re here to help!

1. Returns

Due to the nature of our food products, we do not accept returns once a pack has been delivered, unless the product is:

Damaged or tampered with on arrival
Incorrect (wrong item/flavor sent)
Expired or past best-before date

If any of the above applies, please reach out to us within 24 hours of receiving your order.

2. Refunds or Replacements

Once we verify the issue, we will offer one of the following:

A full refund to your original payment method
A free replacement sent to your address (where applicable)
A discount coupon for your next order

Refunds are processed within 5–7 working days.

3. How to Report an Issue

Please email us at support@ricytos.com with:

Your order number
A brief description of the issue
Photos of the product and packaging (if applicable)

This helps us resolve things faster and improve your experience.

4. Cancellations

Orders can only be cancelled before they are shipped. Once shipped, cancellation is not possible. If you need to cancel, email us ASAP at orders@ricytos.com.

5. Our Promise

We’re a brand built on trust, transparency, and great taste. If something’s gone wrong, we’ll make it right.

Ricytos = No Stress Snacking.

We’ve got your back—and your crunch.

Need Help?

Feel free to contact our support team:

Email: orders@ricytos.com

Call/Whatsapp: +91-90818 58185.